1. Can I return an item I purchased?
All original art sales are final. All reproduced prints of originals may be returned if contact is made with us within 7 days of receiving item. We do not do exchanges. If you are wanting something different, please ship back your item and we will send a refund, and then you may purchase a different item of your choice. Please state on form your reason for return.
2. How do I ship a print back to you?
We ask that you please use all original packaging for shipping. If packaging was thrown away, please purchase a rigid mailer for prints and a new tube for rolled prints and canvas. You will be responsible for return shipping costs. Once received, please allow 8-10 business days for refund.
3. I'm not satisfied with the colors of my print. Can I exchange it for a different one?
We do our very best to choose the best quality possible for reproduction prints. Even despite our best efforts, there still might be some slight color variance from what you are viewing from your screen. If you are not satisfied and want to return or exchange it, we are happy to do that. Please refer to our return and exchange policy from above.
Issues During Transit
4. My package and artwork was damaged. What do I do?
We are not liable for any damages during transit for any USPS or UPS orders. We work hard to make sure each package is packaged with care. Please be kind as you reach out to us to resolve this issue. We will handle this on a case by case basis, and do our best when working with our customers to make sure they are satisfied. It is as much a disappointment for us as it is to you for you to receive damaged artwork! If it has been damaged after delivery, we are unable to refund your item, so please please take great care in handling and storing your artwork!
5. My order was lost / stolen / not delivered. What do I do now?
If your package says "delivered" and is no where to be found on your doorstep or mis-delivered to a neighbor, please double check your confirmation email with shipping address to ensure you entered it correctly. We will not be able to reprint any order for a mistake on your part in entering the wrong address. If by chance the order came back to our studio, we are happy to reship it at the correct address, but ask you to pay shipping for your item. For theft, unfortunately we are unable to deal with these issues directly. We are unable to reprint any order that has been lost / stolen/ not delivered.